1. Familiar with order management and fire control room operations, and capable of effectively guiding and supervising the on-site environment. 2. Familiar with outsourced order management work, able to take effective measures to timely monitor the service quality of service providers, responsible for supervising, managing and assessing the work of outsourced service units in accordance with service contracts, and submitting the *Outsourcing Evaluation Management Report*. 3. Hold a medium - level Fire Facility Operator Certificate. 4. Organize fire drills and publicity & education activities, formulate and implement comprehensive safety management plans. 5. Bachelor's degree or above.